Marketing and Communications
Our Marketing and Communications team share important updates from the Association, manage our social media channels, website and branding, and create newsletters to keep you in the loop. They also help to promote student events, campaigns and initiatives, and keep an eye on our student online magazine The Hoot.
Benefits of working for us
We are an organisation who value integrity, openness, equality and inclusivity, collaboration, kindness and compassion. Here are some of the MANY benefits of working for us:
Annual leave
Generous annual leave allowance with 30 days+ to ensure
you can bring your best self to work after a proper rest!
Skills and development opportunities
Plenty of skills and development opportunities via both
regular team training and specific trainings suited to you.
Study opportunities
You can study any course with The Open University for free!
Family-friendly organisation
We have policies for people's personal lives,
including maternity leave, fertility treatment and a policy for carers,
as well as opportunities to take career breaks.
Flexible working
You can start when you like between the hours of 7am and 10am,
so you can fit work around other commitments.
We are also set up to work from anywhere, so you can work from home, the office or even in a café if it suits the work you are doing
Wellbeing
We have a team of dedicated Mental Health Champions,
special wellbeing days out of the office,
opportunities to undertake mental health training
and free access to the Employee Assistance Programme.
Eye tests
Free eye tests are available through Specsavers,
plus reduced prices of glasses.
Our vacancies
Student Advisor
Salary: £32,080 - 37,694 pro-rata (Grade 6)
Contract: Fixed term for 12 months
Hours: 22 hours per week
Location: Hybrid Working: Remotely and at the Open SU Office, OU Walton Hall Campus, Milton Keynes
The Job:
The Open SU delivers a dedicated student advice service called the Individual Representation Service. We are seeking a Student Advisor to provide one-to-one support for students navigating a range of university processes, including Central Disciplinary Hearings, Academic Misconduct investigations, Complaints, and Appeals. This is a 12-month role with the potential for extension, subject to demonstrating continued need.
In this role, you will:
- Provide high quality advice and information across a broad range of academic matters, including academic appeals, academic misconduct, complaints, disciplinary processes, extenuating circumstances, and fitness to practice issues.
- Represent individual students at formal and informal University meetings
- Accurately record student queries and maintain clear, up to date case records.
- Manage a case load and deliver timely advice through a range of channels.
- Build and maintain effective relationships with university departments, external stakeholders, and other relevant bodies.
- Develop your expertise in university regulations, processes, and operations, applying this knowledge confidently and accurately to individual cases while working collaboratively with internal and external partners to ensure students receive the support they need.
- Identifying policy issues/trends and communicating these to the Student Advice Manager.
The Person:
We’re looking for an organised, proactive individual who thrives in a busy environment and is confident delivering advice to people with a wide range of backgrounds and needs. You will need to have experience of managing multiple deadlines, prioritising your workload effectively, and adapting to changing demands.
As part of a small but very active team, you’ll enjoy collaborating with colleagues and contributing to our shared goal of improving the experience of students. You will bring strong analytical skills, enabling you to review complex paperwork and situations, and to present information clearly and concisely, both in writing and verbally. You will need to be confident delivering presentations to students and staff.
Please read the full job decriscription and person specification below together with the Open SU Application Pack:
Job Description
Open SU Application Pack
How to apply: Please send your CV and supporting statement to oustudents-jobs@open.ac.uk
In your supporting statement, please answer the following questions, using examples from your experience where possible:
- Please describe your experience of providing advice and guidance in a professional environment.
- Describe a time when you contributed to improving a service, process or project. What steps did you take and what impact did it have?
- EDI is central to our culture. Can you describe how you adapted your approach to support someone from a background or identity different from your own?
Closing date for applications: 3pm, Monday 23rd March 2026
Interview Date: 8th /9th April