We are independent from the University and can provide individual representation to students who have an existing complaint. Sometimes going through the University's regulations and procedures can be tough on your own, so we are here to provide you with advice and support.
How can the Individual Representation Service help me?
We can provide direct case support to Open University students who are thinking about making a complaint, or have an existing and open stage 1 or 2 complaint or appeal, stage 3 case review and central disciplinary cases. This advice would involve, but is not limited to:
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Providing support to you throughout your complaint
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Assisting you with the preparation of the complaint and the collation of evidence
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Accompanying you to any relevant meetings and hearings. Including representing you at a central disciplinary hearing.
For cases where we are not able to provide direct case support, we will happily direct you to relevant resources or refer you to someone who can help.
Please see our service standards for further information on what the service offers.
Testimonials
Student A:
I felt worried and isolated when raising my concerns with the University. I was unsure how to proceed and if I was doing the right thing. Being listened to and feeling understood enabled me to raise my concerns and be heard. I would recommend this service to anyone who may need to raise issues, to support them and not feel so alone.
Student B:
The Individual Representation Service really supported me in my time of need. They made me feel heard and thoroughly explained everything to me in a way that wasn't confusing. Without them, my anxiety levels would have been sky high. Big shout out to the advisor who was an amazing support system!
Student C:
The staff at Student Advice have been amazing at helping me through the complaints process – having issues with a tutor left me feeling very frustrated, angry and emotional. Thanks to the advice I received, I was able to see where processes were followed, what outcome I would like to receive, and to be able to come to terms with the issues I had raised.
Without this service I would have struggled alone, and would have left feeling very disappointed with the OU and not wanting to have anything to do with them. Thank you for your understanding and compassion. The OU FASS could learn a lot from you, especially when it comes to dealing with students' concerns!
Want to get in touch?
If you’d like to request support from our Student Advisors, click on the link below to complete the contact form and provide details of your issue. Once you’ve submitted the form, we’ll be in touch within 3 to 5 working days.
Individual representation contact form
By submitting this form, you consent to contact from the Association regarding your query. For more information about how we collect, use and protect your data, please see our privacy policy.
For general queries, please pop us an email.
Email us