There may be occasions when the support you need is specific to your studies. In the event that you require this information and guidance, you can contact your Student Support Team (SST)
for personalised advice. The OU have a dedicated Help Centre
with a huge amount of information. You can search, or browse by help topics. You can also get to the Help Centre from StudentHome.
What is a Student Support Team?
SST are made up of experienced academics, educational advisors and other staff with subject-specific expertise. You can contact them with queries, but they will also send you emails or sometimes call you with hints and tips for study, or to remind you to take action on administration and support matters.
How can my SST help me?
Your SST are specialists in your subject area and are your first point of contact if you have queries about:
difficulties with study, for example – extra help with revising for exams.
what to study next.
making changes to the modules or qualifications you’re studying or planning to study.
additional support and adaptations when studying with a disability or temporary health problem
the options available if caring responsibilities are affecting your study.
your tutorials – timetables, arrangements, venues etc.
How do I contact my SST?
If you log in to your StudentHome, the contact details for your SST should be provided for you. There is an option to call or email. If you can’t find them there, you can also find contact details on the Help Centre.
What support is available if I am struggling with my mental health and general wellbeing?
The OU has various resources to support students with their mental health and wellbeing. You can access the information on the Help Centre. We also recommend that you make your SST aware of the challenges you are facing, so they can offer you advice on the support available if your studies are being affected.