How do I make a complaint or appeal against the OU?

You can make a complaint by submitting an online form via the OU help centre.

 

Can I use the Individual Representation service?

Yes you can, if you have an existing and open complaint which is stage 2 appeal, stage 3 case review or central disciplinary case and need some advice.

If you’d like to request individual representation, please complete the query form below with details of your open and existing complaint. Once you’ve submitted your complaint, we’ll be in touch.

 

For general enquiries.

Email us

 

What are the different stages to a complaint or appeal?

To start with you should always speak informally to the University if you are unhappy with something. If this doesn't help, then you would need to make a formal complaint (Stage 1). 

Once you have received your Outcome Message and this hasn't resolved the issue you can then appeal the decision (Stage 2).

If after receiving your Decision Letter responding to your Stage 2 appeal, and you are still unhappy, you can then request a case review (Stage 3). 

 

Where can I find the complaints and appeals procedure?

You can find the complaints and appeals procedure on the OU Help Centre.

 

How do I make a complaint about the Open University Students Association?

You can find more details of how make a complaint via our complaints procedure page.

 

Do you offer career advice?

The Students Association doesn't offer career advice, however the OU has a career and employability help page here.

 

Do you offer study direction or module advice?

Your Student Support Team are based placed to help and advice you on direction of study and advice on modules. You can find their contact details on the Student Home page.